مطلوب للامارات Call Center Officer

Call Center Officer
Finance House – Abu Dhabi
Department: Retail Finance- Customer Experience Reporting to: Call Center Teamleader Job Location: Abu Dhabi
Handling customer requests for all products/services which include, but not limited to: activation/blocking of cards; providing loan/card balances; recording customer requests and ensuring Turn Around Time (TAT) remains within the accepted timeframes.
Cross selling/up-selling products for Finance House/Islamic Finance House/Insurance House and selling easy cash, travel insurance, payday and other Finance House Group company products.
Conducting outbound customer calls for card activations, following up on requests and notifying customers of complaint resolutions.
Handling Insurance House customer inquiries, service requests and policy renewals.
Addressing questions regarding Value House deals/benefits promoted to cardholders and handling any other Value House related inquiry.
Managing the contact center mailbox for Finance House & Islamic Finance House.
Capturing/recording customer complaints and following up to ensure resolutions are made in collaboration with relevant areas.
Meeting/exceeding the operationally set Key Performance Indicators (KPI’s).
Understanding complex problems, providing solutions to customers, explaining policies and resolving conflicts.
Desired Skills and Experience Minimum Qualifications – Bachelor’s Degree in Finance or any other related feild.
Excellent communication skills/telephone etiquette
Customer centric attitude (able to handle all customers)
Ability to work both independently and as part of a team
Proficient user of relevant computer based applications and call center systems
Knowledgeable about sales principles and methods, with a proven track record in sales.
Previous related experience in a customer service/call centre environment is preferable.
Excellent written and verbal communication skills, high telephone etiquette knowledge and strong Interpersonal skills

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