وظائف شاغرة لكلا الجنسين لدى شركة نور كابيتال ماركت الكويتية للتجارة الالكترونية للعمل في فرعها في عمان في الاقسام الادارية وال IT والتسويق

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تعلن  Noor Capital Markets في عمان عن حاجتها الى :

1) Office Assistant

Job brief

We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company.

The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities

• Organize office and assist associates in ways that optimize procedures
• Sort and distribute communications in a timely manner
• Create and update records ensuring accuracy and validity of information
• Schedule and plan meetings and appointments
• Monitor level of supplies and handle shortages
• Resolve office-related malfunctions and respond to requests or issues
• Coordinate with other departments to ensure compliance with established policies
• Maintain trusting relationships with suppliers, customers and colleagues
• Perform receptionist duties when needed
• Using “back-office” computer systems (ERP software)

Requirements

• Proven experience as an back office assistant, office assistant, virtual assistant or in another relevant administrative role
• Knowledge of “back-office” computer systems (ERP software)
• Working knowledge of office equipment
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in MS Office

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2) Customer Service Officer

We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic.

Customer Service Officer Duties and Responsibilities

• Answers customer inquiries via phone, email, and in person
• Directs customers to online resources
• Updates customer records in the system, including notes about interactions
• Pitches ideas for improving customer care
• Creates and maintains reports about customer interactions
• Attends weekly staff meetings
• Participates in team-building activities
• Develops a rapport with customers
• Encourages customers to complete surveys
• Makes recommendations to management to improve the customer experience​

Requirements and Qualifications

• Associate’s or Bachelor’s degree preferred
• 2 years of experience using Microsoft Office
• Basic knowledge of office equipment
• Previous experience in an office or call center
• Presentable personality
• Female / Male

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3) Head of IT

Job brief:

We are looking for a Head of IT to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.

Responsibilities:

• Manage information technology and computer systems
• Controlling and evaluating IT and electronic data operations
• Managing IT staff
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Handle annual budget and ensure cost effectiveness

Requirements:

• Bachelor's degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, or a related scientific or technical discipline.
• Minimum 8 years of experience in the following: computer operations, systems analysis, corporate network planning, vendor selection and contract negotiation, budget preparation and administration and strategic planning.
• Hands on experience and exposure to functional competency and knowledge to manage and work in an environment that includes Microsoft Windows Servers, Exchange Server, SQL Server, Oracle, Cisco Networking, Active Directory, DNS, IIS, VPN, VOIP and Firewall solutions.

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4) Marketing Manager

Job brief:

If you live and breathe marketing, we need to talk. We’re looking for a flexible and versatile marketer who will be responsible for the growth of our inbound sales channels.

Responsibilities

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels – content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis, and much more
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Be in charge of marketing budget and allocate/invest funds wisely
• Measure and report performance of marketing campaigns, gain insight and assess against goals

Requirements:

• Minimum 5 years’ experience in financial services industry and well versed in online, offline and digital marketing
• BS/MS degree in marketing or a related field
• Demonstrable experience in marketing together with the potential and attitude required to learn
• Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Experience in setting up and optimizing Google Adwords campaigns
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• Good taste, a sense of aesthetics and a love for great copy and witty communication
• Up-to-date with the latest trends and best practices in online marketing and measurement

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5)  IT Assistant

Job brief

We are looking for a IT Assistant to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems.

IT Assistant responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Research and identify solutions to software and hardware issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• Proven work experience as a IT Assistant, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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6)  Financial Services Sales Agent

Job Summary

Responsible for selling a variety of financial services, FX trading services, and investments.

Primary responsibilities

• Sell financial services to businesses and individuals.
• Recommend certain services such as FX trading and investments.
• Build relationships with clients and communities.
• Present products and services via a presentation or slideshow.
• Determine clients' financial needs and areas of improvement.
• Determine security risks.
• Develop prospects from current commercial customers, referral leads, and sales and trade meetings.
• Negotiate sales agreements and contracts.
• Prepare forms or agreements.
• Determine future growth.
• Make presentations on financial services to groups in order to attract new clients.
• Achieving target FX to hub revenue. Also, responsible to achieve his personal target.
• He will be responsible to grow out FX accounts and establish good relationship with clients.
• Has technical FX knowledge and has experience in FX markets.
• Has private car.
• Ability to explain the clients all procedures of JSC. 

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