وظائف شاغرة لدى شركة جيك للتجارة الالكترونية والانترنت للحاسوب او ال IT

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تعلن شركة  Geeks.ae في عمان عن حاجتها الى :

Senior Remote Support Engineer

Senior Remote Support Engineer is a key member of the team and must possess a strong commitment to high-quality customer service and solid work ethic.  

Customer Satisfaction through meeting all defined SLA’s is the main goal of Level 2/3 Technical Geek. The candidate must be an experienced technologist with a proven track record of hands-on experience. 

Responsibilities 

• Primarily responsible for first customer interaction and management of client infrastructure services. 
• Meeting defined SLA’s for initial response and issue resolution.  

• Independently resolve Level 2 and Level 3 issues remotely.  
• Management of client infrastructure hardware/software and related technologies. 
• Identify & troubleshoot server, email and network issues. 
• Maintain 0 downtime at client sites, Identify & troubleshoot server, email and network issues 
• Document solutions and infrastructure. 

• Assist L1 and L2 Geeks with any escalations 
• Evolve into a team leader position to support resources in Jordan 

Position Requirements 

• Technical Certifications (MCSA/MCSE, CCNA/CCNP, ACSP(preferred)) 
• Minimum 5 years’ IT experience. 

• Minimum 3 years’ experience with remote support. 
• Minimum 2 years’ experience with team management.  
• Proven track record identifying and championing appropriate new technologies. 
• Strong knowledge and experience in server and network infrastructure problem resolution. 
• Proficient with managing multiple clients. 

• Advanced troubleshooting skills of familiar and unfamiliar technologies alike. 
• May require to troubleshoot unfamiliar products through vendor or online documentation. 
• Excellent written and verbal communication skills including interpersonal / customer service skills. 
• Superior analytical and problem-solving abilities with keen attention to detail. 

Key Support Areas 

• User Support 
• Networking, Routers, and Firewall  
• Server Management 
• Backup tools, image builds and recovery  
• Email Migration and Support 

• Workstation and Software support 
• Antivirus deployment and management 
• IT Security 

Work Conditions 

• 11AM-8PM Jordan time are the business hours. 

• Working extended hours to meet deadlines, when needed. 
  
  
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